Klip Interactive Billing Policies
Late Fee
A late fee in the amount of $6.00 will be charged on delinquent balances not received in our office by the date shown on your statement. Allow time for mail and bank processing.
Paying by Mail
Mailed payments directly to (only with coupon):
Klip Interactive
455 Gees Mill Business Ct NE
Conyers, GA 30013-1577
Allow 7 days for processing.
If you do not have coupon please mail to:
Klip Interactive
455 Gees Mill Business Ct NE
Conyers, GA 30013-1577
Allow 7 days for processing.
Paying by Credit Card / Debit Card
We accept MasterCard, Visa, Discover and American Express. Credit card payments can be made by telephone by calling 800-388-6577 (toll free) during regular customer service hours. An automatic monthly credit card payment plan is also available.
Electronic Funds Transfer (EFT) or ACH
With our EFT program, your monthly payment is automatically deducted from your checking or savings account, or, charged to your credit card on the payment due date. No more check-writing and bill-paying hassles. Your payment is processed and the service is free!
Credit cards are charged the 1st of every month. Bank drafts are drafted the 10th of every month.
Prepaying
Some customers prefer to pay in advance for more than one month. If you are interested in this service, please call Customer Service. Currently, customers who pay for 12 months of service get the 13th month free.
Correspondence
For all written correspondence and billing questions, please include your account number and mail to:
Klip Interactive
455 Gees Mill Business Ct NE
Conyers, GA 30013-1577
Allow 7 days for processing.
Billing Discrepancies
If you think there is an error in your bill, please contact us immediately at 800-388-6577 (toll free).
Changes in Service
Prorated charges or credits for a partial month will apply when service is canceled or changed. For example, if you decide to add or drop a premium service, the charge or credit will be reflected in the next bill after the change is completed. Only the account holder and others designated are authorized to make service changes.
Disconnect Policy
You may request that your cable service be disconnected at any time. However, please give us 48 hours notice to process the request and stop the billing. At the time you place the order, at your request, you can be given a work order number to determine when billing should be stopped. Customers are responsible for services delivered until a disconnect order is placed. Cable converters and leased modems remain the property of KLiP, LLC and must be returned. If not, you will be charged replacement cost. If you have any questions about whether or not you are scheduled for disconnection due to nonpayment, please give us a call.
Service Outage Credit
While we do everything possible to ensure trouble-free reception, occasionally equipment failure occurs. If you are without cable service for 24 hours, we'll be happy to credit your account. All we ask is that you call.