KLiP Interactive Service Guidelines
Technical standards for the cable industry were established in the 1992 Cable Act and interpreted in pertinent FCC Documents. Contained in these standards are regulations that require us as a cable company to establish a process for resolving complaints about the quality of our TV signal and to notify you of this procedure each year. Our goal is to consistently provide the highest quality of broadband service. If you feel there is a problem with your cable, VoIP or broadband service, we want you to contact us immediately. The following information will help us to solve the problem quickly.
Call our support center at 1.800.388.6577 if you have a problem during regular business hours. Our dispatchers are trained to help you analyze and to help solve your problem. If this does not work, the dispatcher will schedule a service call.
If you call after regular business hours, the call may be answered by our answering service. The answering service will forward your request to the on-call technician. Please leave both your home and work phone numbers. Whenever possible, the technician will be dispatched right away. In all other cases, the answering service will forward the information to our office. We will call you during normal business hours the next day to resolve the problem.
Outages are emergencies that affect signal quality such as fallen utility poles, violent storms, or very cold weather and interfere with reception. We are committed to have one of our crews promptly correct an emergency situation. We pledge immediate response if a large area of the system is experiencing technical difficulties.
Our Dispatchers and technicians are trained and have the authority to do whatever is reasonably necessary to solve the problem or initiate the solution in order to provide quality service.
We will keep records of signal quality complaints or concerns for a minimum of one year for inspection by the FCC or our local franchising authority.
If you feel your problem has not been corrected, please call our General Business office 1.706.997.9000 to express concerns and seek further resolution. If you still need further resolution, you may contact the local franchising authorities.
Scheduling Installation or Repairs
Installation with any converter box or inside equipment requires that the subscriber be present. Installations are generally conducted Monday through Friday between 8am and 5pm. For your convenience, we offer morning appointments 8 -12pm, and afternoon appointments 1 - 5pm.